Question 1
Why did the agent make this decision?
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Practice 4 — Incident Response
When an agentic system breaches its limits, someone has to run the bridge.
Agentica IR is the technical incident commander for AI incidents. We coordinate the insurer's claims team, counsel, the forensics partner, communications, your IT, and regulators where applicable. We translate between five sets of professionals who don't share vocabulary.
AI Emergency · 24/7
+1 (855) 788-1240Response in under 60 minutes.
Direct activation — no queue.
Confidentiality preserved at every step.
Why this is different
AI incidents are not cyber incidents
The standard incident-response actors — forensics firms, breach counsel, PR firms, insurer claims teams — are present. But in an AI incident, none of them knows what they are looking at. The agentic trace is unfamiliar. The privacy implications are ambiguous. The regulatory categorisation is unsettled. The disclosure question is open.
Our role is to be the technical commander at the centre of that coordination. We are not the forensics firm. We are not breach counsel. We run the bridge.
The Protocol
The three questions the Protocol answers
Cyber forensics asks whether an attacker got in and what they took. AI forensics asks something different. The Protocol produces defensible answers to three liability questions.
Question 2
What inputs and context shaped it?
Question 3
Where in the control plane did the safeguard fail?
Why
Why each audience needs the answer
- Insurers need these answers to adjudicate claims.
- Boards need them to assign accountability.
- Regulators need them to determine whether disclosure or enforcement applies.
Attribution
Liability attribution
Each Protocol engagement produces a documented attribution of where the failure occurred — at the model layer (vendor exposure), at the context or input layer (client exposure), or at the control layer (infrastructure exposure).
Insurance claims fail when liability is not clearly attributed. The Protocol's job is to produce defensible attribution that the insurer, the board, and the regulator can all read.
Three layers of attribution
- Model layer — vendor exposure
- Context or input layer — client exposure
- Control layer — infrastructure exposure
Activation
On-call or against a retainer
Per-incident
New client, incident-driven entry
No retainer. Activation fee plus hourly at incident-commander rate.
Bronze retainer
Existing client, basic SLA
Annual retainer. 4 business hour response. Discounted hourly during incident. Unused hours convert.
Silver retainer
Existing client, 24/7 SLA
Annual retainer. 1 hour response 24/7. Discounted hourly. Unused hours convert.
Gold retainer
Existing client, full pre-staging
Annual retainer. 30 minute response 24/7. Named team. Pre-incident familiarisation included. Deepest discount. Unused hours convert.
Insurer panel
Direct engagement by insurer
Negotiated panel rate. Volume reduces per-incident cost. The Protocol is meaningfully faster when activated against a pre-existing ComplianceCore Framework.
Active incident? Activate now.
For an active incident, the fastest channel is the emergency number. For a retainer or panel discussion, request a briefing.
+1 (450) 999-4576